Politique de remboursement

Regarding online sales, the Client has the right to withdraw from the Agreement within thirty (30) days without stating any reasons. The term of withdrawal expires thirty (30) days after the day on which the Client, or any third party designated by the Client, acquires physical possession of the goods. To exercise his or her withdrawal right, the Client must inform Ahooga about his or her intention to withdraw from the Agreement by means of an unambiguous statement (e.g. a letter sent by post, or e-mail) in this regard. The Client can also use the model form attached to the present Terms  as Annex 1.To meet the withdrawal deadline, it is sufficient for the Client to send the aforementioned statement or communication concerning the exercise of the withdrawal right before the withdrawal period has expired. The Client must inform Ahooga via e-mail of his or her intention to send the goods back, with indication of the order reference, the product(s) concerned and the quantity thereof. A reimbursement will be carried out after the products have been received and checked at the offices of Ahooga. AHOOGA will carry out such reimbursement using the same means of payment as the Client used for the initial transaction, unless the Client has expressly agreed otherwise; in any event, the Client will not incur any fees as a result of such reimbursement. The Client shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The Client can, in addition to any case listed in article VI. 53 of the Belgian Code of Economical Law, not invoke his/her right of withdrawal if:- the delivered goods are customized to the indications and desires of the Client;- the delivered goods are of a personal nature;- the delivered goods are incomplete, damaged, soiled or used in a significant way by the Client. In case the Client sends back orders in an excessive manner, Ahooga reserves the right to refuse total refund and or future orders.